Refund policy

At STRAPCASH, we want to ensure you are fully satisfied with your purchase. If you experience any issues with your order, please review our simple policy below:
1. Return & Exchange Period
You can request a return or exchange within 7 days of receiving your parcel.
2. Return Conditions
Items must be unused, unwashed, with all original tags intact and in their original packaging.
If you receive a damaged, defective, or incorrect product, please share photos or an unboxing video as proof within 24 hours of delivery.
3. Refunds for Cash on Delivery (COD) Orders
Refunds for Cash on Delivery (COD) orders will be transferred directly to your Bank Account, JazzCash, or EasyPaisa within 3 to 5 business days after the returned item is received and inspected.
Delivery/shipping charges are non-refundable (unless the return is due to our error, such as a wrong or damaged item).
4. How to Initiate a Return
Contact us via WhatsApp or Email with your Order ID and photos/video showing the issue.
Once approved, our team will provide you with the return address and instructions on how to dispatch the parcel back to us.
Note: You can easily adjust the return window (e.g., 3 days or 7 days) or insert your specific customer support contact details as needed!